Why did you change your name from Twisted Portraits?
I found that customers would confuse my site for only offering custom portraits when my main focus is to offer twisted, unique wall art. Creating art is a passion and I would like to bring more wild wall art to the world. I still offer custom portraits, I am just expanding on bringing more wall art prints to the new Twisted Depiction!
What currency is your site listed and checkout process in?
You can select your currency in either the header or footer of our website (popup may notify you as well) so that you can conveniently shop in your local currency.
Where does my print ship from?
Even though we are a Canadian based business, all orders will be shipped from within your country!
We have 2 print warehouses in Canada, east and west locations. In the USA we have print warehouses in 4 different states. The United Kingdom we have a full size print facility. Australia has its own warehouse based out of Melbourne.
How much does shipping cost?
We ship every order absolutely free! If you need a more rushed shipment, please contact us prior to ordering otherwise everything is shipped standard courier and tracking will be provided once shipped.
Do I have to pay duties or import fees?
Absolutely not! We currently only ship to the countries where we have print warehouses based. This ensures you not only have faster shipping times, you also don't have to worry about import fees, taxes or duties as nothing comes across the border to you. *if we ever ship from one of our other warehouses due to a stock shortage or rare event, contact us and we will fix that right up for you!
Do I have to pay taxes?
As a Canadian registered business, we do charge GST/HST to Canadian customers based on your province. All international orders to the USA/UK/AUS we don't collect any additional taxes above the listed prices on our site.
Where do you ship to then?
We proudly ship across Canada, USA, United Kingdom, and Australia. If you reside outside those areas and are interested in a print product, please reach out as we may be able to ship to you and can get you a shipping quote.
Can I still order the digital only file if I live outside those areas?
Of course! Since digital only portraits don't require shipping, you can order our custom portraits in which we will email the finished art to you.
*We do not sell our Twisted Wall Art in digital files however, these are designs made for print only.
Why don't I see an option for digital only on your Twisted Wall Art?
Twisted wall art is pre-designed art by us for sale, these are not to be resold, recreated or redistributed so we do not sell the digital file for these.
I see a watermark or logo across the art, will this be printed on the final product?
No watermarks, logos, or wording will be printed across the actual art you recieve. These are only there to avoid imagery theft from our website. We also use tracking pixels to seek out image thieves to prosecute.
How are your portraits made?
Everything is digitally designed using computer programs and an artist behind a screen rather than behind a brush. These still take artistic skill and effort to create, however everything can be done much faster, for less costs, and in many more unique ways! Everything prints out beautifully, even better than hand painted art in most cases.
How do I turn my photo into a custom portrait?
All custom portrait info can be found in detail on our How Portraits Work page.
What is the difference between Custom Portraits & Wall Art?
Custom portraits are if you want your personal portraits, self portraits, wedding, pet..etc. customized in a unique artistic way. Twisted Wall Art are pre-designs we have conjured up for you to decorate your home or office in.
What type of files do I need for custom portraits or size of photos?
All that info can be found in detail on our How Portraits Work page.
Can I customize my portrait if I want to add a name or date..etc. to it?
Yes we offer custom personalization options, free of charge! See our personalization options page for more details.
Why are some custom portraits more expensive than others?
The difference in price is solely based on design time. Some of the more elaborate custom portraits, like a monster face, will take much more time than a custom "effect" to an image as it has more intricate details to work on.
I am looking for something specific for a custom portrait, do you do custom requests?
We are definitely open to requests! Send us an email with what you were thinking and we can see if its a possibility, we are always looking to add more styles of custom portraits.
What is the difference between Canvas & Fine Art Print?
For better details, please see our Print Options Page
Are your canvas or framed fine art prints ready to hang?
Yes, all wall art or custom portrait prints come fully assembled with hanging hardware! Canvas prints are stretched and ready to hang with sawtooth hardware, framed fine art will also have hanging hardware, and both come with rubber bumpers to protect your walls. Ready to go out of the box!
Why are your canvas prints .75" thick?
We specifically chose to use the .75" thick canvas option as it loses less art when stretching the art around the canvas edges. Secondly, these make for VERY easy to hang, lightweight canvas prints. A single picture nail will do the trick!
Will my print come out exactly as shown on your website?
Because screens are all different with different settings, and our photos have different lighting in each scenario, please allow for a slight difference in colour and/or brightness. I try to showcase them as best I can, but allow for a 10% difference in brightness levels due to having to shop online where every screen has its own settings that are out of my control, thank you.
Can I special order a different size of print than you have available online? Or thicker canvas?
We have listed our most popular sizes to fit with the art we create, but we can definitley discuss special ordering different sizes for you if needed as we have the ability to do so. As well we can special order a thicker 1.25" canvas, but keep in mind that the art itself will have to wrap more around the thicker wood frame and some of the image may be lost/cut off as its wrapped around the sides. In either case, please contact us for details.
What is your return/refund policy?
Please see our return policy page for full details.
Can I cancel my order?
If you changed your mind after ordering and no longer want to proceed with your custom portrait, please email us ASAP! Orders can only be cancelled if we have not started working on your design yet or for wall art, have not been sent to print. If you also ordered a canvas or fine art print but we are only at the design stage, we are still able to cancel the print and deliver you just the digital file and refund the difference.
I have a large social media following, do you cross promote with influencers?
We would love to work with different people to help spread our service and products! Big or small, we welcome anyone that would like to promote our business for some return perks. Shoot us a message with your account and/or ideas.
Do you offer wholesale pricing on your wall art for stores/resellers?
Yes of course, please see our wholesale art page for more info on how we can provide unbranded art for resale.
Do you provide art to display in local Victoria, BC cafes or stores?
We sure do! As a local Victoria, BC artist, I love to work with local businesses. You can read more about our cafe or store program HERE and how we can supply free art for your cafe, restaurant, boutique, or event.
I still have questions that aren't answered here!
Send us an email through our Contact Page and we will be happy to help you with anything at all, usually within 24 hours or less. No question is too big or small ;)