Returns Policy

Our prints are made to order especially for you, we only accept returns or replacements on products arriving damaged or wrongly shipped. If you have any questions prior to ordering, please don't hesitate to reach out to us first to clarify anything or to see if your photos will work great or not for portraits.

Our return policy lasts 5 days from delivery confirmation and covers all damaged or wrongfully shipped products. If 5 days have passed since receiving your item, we are sorry but we cannot offer a refund or exchange at this time.

All art is thoroughly checked for defects and damage prior to shipping, however if you have received a damaged/defective/misprinted item please contact us within 5 business days of receiving your item and we will replace the damaged item immediately. If you do not contact us about the issue within the 5 days of receipt, we will unfortunately be unable to help you with the issue, so please make sure to inspect your items upon arrival. 

Your art arrived damaged or misprinted
1. Take photos of the damage or issue with the canvas/print, as well as the damaged packaging if it arrived damaged from shipping as we will need photo evidence in order to process a claim.*PLEASE photograph the shipment prior to opening it as this can help our courier claims.

2. Contact us through our contact form to start the conversation, with your order number, name, and issue with the product. We will then reply to gather photos.
*please note, if you are using a forwarding shipping service to receive your order, we are not responsible for any damaged orders.

 

If your item meets the criteria to be eligible for a refund or replacement, please contact us in order to start the process.

Please read this policy carefully and ask any questions prior to purchase!
Items returned without a return authorization will be refused and not accepted for a return so please contact us first. Upon agreement at checkout all purchases are binding by the policy agreement and all charge-backs will be disputed with your bank with proof of your policy agreement.